Communication Essential Notes

1. Under promise, over deliver.
2. People like people who are similar.
3. People in southern part of US are slow in speaking.  Very urgent /fast in NY side.
4. How well we communicate is determined not by how well we say things but by how well we are understood. - Andy Grove, Intel.
5. Don't be the prisoner of past but pioneer of future.
6. Communication - 22% of reading, writing + 23% of speaking + 55% of listening.
7. Assertiveness - Standing up for your rights without violating the rights of others - Carol Price.
8. Assertiveness - There is a loud music - 80% wouldn't ask.  15% requested but only once.  5% asked again.
9. How we listen:  Ignore, Pretend we're listening -> Selectively listen ->  Attend in our listening ->  Listen with empathy.
10. Listening -> Acknowledgement (empathy) ->  Confirmation (Yes, I hear you) -> Reflective Listening (If I hear you correctly, what you are saying...").
11. Non-Verbal -> Nodding your head, Leaning forward in your seat, Making eye contact, Taking Notes, Smiling.
12. Closed Vs Open Questions:  Closed questions answers either yes or no.  Not an opportunity for dialogue.  e.g., was the project successful.  Open questions are appropriate when engaging the other person in a dialogue.  e.g., How did the new process impact the teams results?

Idioms and Phrases and Words
Note that these are all copied from different sources (web, TV, movies etc)

Definition from Google search:

Idiom:  A group of words established by usage as having a meaning not deducible from those of the individual words (e.g., raining cats and...

Phrase:  A group of words, which makes sense, but not complete sense. Or a group of related words without a Subject and a Verb.  E.g., The sun rises in the east.

1. Boils down To reduce in size / condense 
2. Boils up  No such phrase. 
3. Boilerplate Something frequently encountered in the code or in documents. 
4. Bootstrap  a summary of the process of a simple computer system activating a more complicated computer system.  Boot camp refers colloquially to military recruit training.
5. Absolute Terms
6. Undivided Attention
7. Good Judgement  
8. To make ends meet
9. A storm in a teacup: Showing a lot of worry or excitement over something trivial.
10. Debut:  Its more attatictive to say "since its debut." instead of "since its start".